NexusBot | Documentation - Support & Tickets

Command	Description	Parameters	Required Permission
`🎫 Open Ticket (button)`	Creates a private ticket channel (ticket-username) visible only to that member and your staff.	-	Everyone
`/ticket close`	Closes and archives the current ticket channel.	-	Staff only
`/ticket add_user/ticket remove_user`	Adds or removes a member's access to the current ticket channel.	`user` Required The member to add to or remove from the ticket.	Staff only
`!giveticket` Aliases: `gtgticketgivet`	Transfers ownership of the current ticket to another staff member.	`user` Required The staff member to hand ownership of this ticket to.	Staff only, inside ticket channels only
`!help!h`	Lets a regular member call for staff help. The alert includes which voice channel the member is in (if any) and their stated reason - up to 4 different alert styles are available (embed-only, plain text, custom text, and more). If an admin runs this command instead, it shows a full list of every bot command (text and slash) with descriptions, rather than sending a help request.	`reason` Optional Why you need staff help.	Everyone (5-minute cooldown between uses)

Extra ticket-panel buttons: Claim (a staff member takes ownership), Add User (via a select menu or a User ID modal), Transfer, and Settings / Delete.
You can set the category new tickets are created under, and customize the ticket's opening message, from the Settings category (/set ticket category and /set ticket msg).
The '🎫 Open Ticket' button message above isn't sent with a bot command - it's sent from the website. In your server's dashboard, open the sidebar category called "Send Message" (Embed Message Builder), build your message, add a button, and set its type to "Ticket". It's posted directly to whichever channel you pick.